CORONAVIRUS (COVID-19)
CUSTOMER INFORMATION

We're on the way back!
From Monday 15th June we'll be reopen for sales, service and repairs. In order to adhere to current legislation, our opening times will be a little different at first. Below is some frequently asked questions surrounding our operations and plans as things stand as well as our temporary opening times.

FAQs

From Monday 15th June we’ll be open as follows

Monday 10AM – 6PM

Tuesday 10AM – 6PM

Wednesday 10AM – 2:30PM

Thursday 10AM – 6PM

Friday 10AM – 6PM

Saturday 9AM – 2PM

Closed Sunday

You’ll notice quite a few changes in store. Firstly we have rearranged the premises to allow a one way system to be put in place. Floor markings, info displays and signage will point you in the right direction. We’ve also marked out 2 Meter social distancing lines on the floor. On top of this we have provided hand sanitiser stations both on entry and exit of the shop. We kindly ask that no more than 3 customers are in the shop at any given time (one being served and 2 in que) as this is the maximum we can have while still maintaining social distancing rules. If you see 2 people waiting we kindly ask you return in 10 minutes or wait outside until someone leaves. Devices will also be subject to sanitisation on booking in and after we complete any work and sealed in bubble wrap packaging ready for collection.

We expect the first few weeks to be extremely busy with a backlog of devices coming in, we’ll also be slightly down on staff numbers to comply with social distancing in the workshop. As a result our turnaround times may be slightly longer than normal (we’re anticipating around 5 to 8 days but can’t be sure until we see how things go after the first week). While we appreciate that your anxious to have an update and find out whats going on, calls will mean the few staff we do have in being on the phone rather than progressing with tickets. We therefore kindly ask during this time that you refrain from calling where possible, and email us instead on update@wealdentechnology.co.uk and we’ll respond with an update as soon as possible. This will allow the staff we do have in to work through the tickets faster and get your device back with you as quickly as possible.

While home visits will be avaliable. We will be trying where possible to limit these to customers who are shielding and cannot come to the shop to drop off, as well as jobs that cannot be done in the shop, for example; setting up a new router and wireless printer.

We may be able to arrange a collection and delivery of your device (charges apply) Pop your enquiry in an email to hello@wealdentechnology.co.uk including a breif description of the device and issue as well as your contact details and well be in touch to see what we can do.

Downloads & Additional information

This page was last updated 09/06/20