CORONAVIRUS (COVID-19)
CUSTOMER INFORMATION
We're still doing repairs!
In line with national restrictions, from Thursday 5th November, our shopfront will be closed however we are still here for repairs and support. In order to adhere to current legislation, the way in which we operate will be different. Below is some frequently asked questions surrounding our operations and plans as things stand.
FAQs
While we are under lockdown our shopfront is closed to the public.
While we are still carrying out repairs, these must be pre booked by leaving us a message 01580 388 591 or sending an email to hello@wealdentechnology.co.uk and we’ll be in touch to get you booked in
We will then meet you at the door at your allocated time and give you a receipt. please note we are unable to let anyone in to the shop or accept book-ins that have not been pre arranged
Current collection & drop off times AM are
Tuesday, Thursday & Saturday 10.30AM to 11.30AM by pre arrangement
Current collection & drop off times PM are
Tuesday, Thursday and Saturday 4PM to 5PM by pre arrangement
We kindly request you only come to collect your device once we have contacted you to let you know it’s ready. This is to minimise waiting times and queue size.
in line with current guidance we are currently unable to let any clients in to the shop. In order to facilitate repairs we will be booking jobs in advanced to be dropped off at certain times. As these drop offs will be grouped, there will be social distance markings on the path outside the shop. We ask that you please queue in line with these. Devices will also be subject to sanitisation upon dropping off and after we complete any work and sealed in bubble wrap packaging ready for collection.
Due to less staff being available we expect devices to be a minimum of 2 working days before being ready for collection
While home visits will be available. the number of slots we have will be very limited so waiting times may be longer. We cannot carry out a home visit if anyone in your household is isolating (either because they have shown symptoms or been advised to do so by track and trace/Covid-19 App) or have tested positive.
I need a repair but can't make it to the shop within your temporary opening hours. What should I do?
We may be able to arrange a collection and delivery of your device (charges apply) Pop your enquiry in an email to hello@wealdentechnology.co.uk including a breif description of the device and issue as well as your contact details and well be in touch to see what we can do.
Downloads & Additional information
You can find the latest updates on the Coronavirus (COVID-19) at the websites below
https://www.nhs.uk/conditions/coronavirus-covid-19/
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
This page was last updated 07/11/20